The Goddess Haven Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, attend events, purchase products, or book therapies.
We are registered with the Information Commissioner’s Office (ICO) and fully comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following information:
- Personal details such as your name, email address, phone number, and billing address.
- Booking and purchase details when you book therapies, events, or purchase products.
- Health information relevant to therapies (only where necessary, with your consent).
- Technical data such as your IP address, browser type, and cookies when using our website.
2. How We Use Your Information
We only use your information for purposes that are fair, lawful, and necessary, including:
- To process bookings, purchases, and payments.
- To provide therapies safely and appropriately.
- To send event details, confirmations, and updates.
- To share newsletters or offers if you have opted in.
- To comply with legal, insurance, and professional obligations.
3. Legal Basis for Processing
We process your information under the following bases:
- Contract: to deliver the service or product you have purchased.
- Consent: where you have given clear permission (e.g. for newsletters or health information).
- Legal obligation: to meet regulatory or insurance requirements.
- Legitimate interest: to improve services, communicate important updates, and ensure a safe experience.
4. How We Store & Protect Your Data
- All personal data is stored securely in password-protected systems.
- Health and therapy notes are stored securely and are accessible only to Marie as the therapist.
- We never share, sell, or rent your personal information to third parties.
- Data is retained only for as long as necessary to meet legal, professional, and insurance requirements.
5. Your Rights
Under UK GDPR, you have the right to:
- Access the data we hold about you.
- Request correction of inaccurate information.
- Request erasure of your data (where legally possible).
- Restrict or object to processing.
- Withdraw consent at any time (for example, unsubscribing from newsletters).
To exercise these rights, please contact us at: hello@thegoddesshaven.co.uk
6. Cookies
Our website may use cookies to improve your browsing experience. You can manage or disable cookies in your browser settings.
7. Third Parties
We may use trusted third-party services (e.g. payment processors, booking platforms, email providers) to deliver our services. These third parties are GDPR-compliant and only process your data as necessary to perform their function.
8. Insurance & Professional Standards
The Goddess Haven Ltd is fully insured and operates within the guidelines of the International Practitioners of Holistic Medicine (IPHM).
9. Contact Us
If you have any questions or concerns about this policy or how your data is handled, please contact:
The Goddess Haven Ltd
WhatsApp: 07889349238
Email: hello@thegoddesshaven.co.uk
Website: www.thegoddesshaven.co.uk
If you remain unhappy, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
